Privacy Policy of 888game

This Privacy Policy (hereinafter referred to as the "Policy") is published by 888game (hereinafter referred to as the "Company", "we", "us", or "our"), the operator of the online gaming platform accessible at 888game.casa. This Policy governs the collection, processing, storage, and disclosure of personal data relating to users of the 888game platform (hereinafter referred to as "Users", "Players", or "you").

888game is committed to protecting the privacy and personal data of all its users, with particular care for its Malaysian player base. We process personal data responsibly and in accordance with applicable international data protection standards and best practices.

By accessing the 888game platform, registering an account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Policy should be read alongside our Terms & Conditions, which govern the overall use of the platform.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — Any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, location data, and online identifiers.
• "Processing" — Any operation performed on personal data, including collection, recording, organisation, storage, use, disclosure, erasure, or destruction.
• "Data Controller" — 888game, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" — Any third party that processes personal data on behalf of 888game pursuant to written instructions and confidentiality obligations.
• "Consent" — Any freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.
• "KYC" — Know Your Customer: the identity and age verification process required before withdrawals are processed.
• "Cookie" — A small data file placed on your device by a website to store preference, session, or analytical information.
• "Platform" — The 888game website at 888game.casa, including all associated pages, features, and services.

888game collects personal data only to the extent necessary for the delivery of our services, fulfilment of legal obligations, and protection of both Users and the platform. The categories of personal data we collect include:

888game collects personal data through the following means:

4.1 Direct Collection

Data provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or respond to a survey or promotion. This includes all information entered into forms on the Platform.

4.2 Automated Collection

Certain technical and usage data is collected automatically as you interact with the Platform. This includes server log data, cookie, session analytics, and device/browser fingerprint information collected through standard web technologies.

4.3 Third-Party Sources

In some circumstances, 888game may receive personal data from third parties including:

• Payment Processors: Confirmation and reference data from Malaysian payment providers including Touch'n Go eWallet, DuitNow, FPX gateway operators (Maybank, CIMB, Public Bank, Hong Leong), and cryptocurrency processors.
• Identity Verification Services: Third-party KYC verification providers who cross-reference submitted identity documents against external databases.
• Fraud Prevention Services: Risk scoring data from fraud prevention partners used to assess account security risk.

888game processes your personal data on the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the Terms & Conditions — including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable legal obligations, including anti-money laundering (AML) regulations, age verification requirements, and data retention mandates.
• Legitimate Interests: Processing carried out for888game's legitimate business interests, including fraud prevention, platform security, and improving service quality — provided these interests do not override your fundamental rights and freedoms.
• Consent: Where no other legal basis applies, we will request your explicit consent before processing your data. You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

888game processes your personal data for the following specific purposes:

• Account Management: To register, maintain, and manage your player account on the Platform.
• Identity & Age Verification: To verify that you are at least 21 years of age and that your account details are accurate and genuine, as required by our Terms and responsible gambling standards.
• Transaction Processing: To facilitate your deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, DuitNow, Maybank2u, CIMB Clicks, Public Bank, FPX, and supported cryptocurrencies.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain a record of interactions for quality assurance purposes.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised access, and other prohibited activities on the Platform.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the functionality, design, and content of the Platform for Malaysian players.
• Responsible Gambling: To monitor gameplay patterns and apply responsible gambling interventions such as deposit limits, session reminders, and self-exclusion where necessary.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including record-keeping requirements and responses to lawful authority requests.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional communications relating to 888game products and offers.

888game does not sell, rent, or trade your personal data. We may share your data only with the following categories of recipients, and only to the extent strictly necessary for the stated purpose:

7.1 Payment Service Providers

To process your financial transactions, we share necessary payment reference data with our verified Malaysian payment partners, including e-wallet operators (Touch 'n Go, Boost, GrabPay), DuitNow infrastructure providers, FPX-participating banks (Maybank, CIMB, Public Bank, Hong Leong), and cryptocurrency processing services. These partners are contractually bound to use your data solely for transaction processing.

7.2 Identity Verification Providers

For KYC purposes, your identity documents may be shared with licensed third-party verification service providers who cross-reference submitted information against identity databases. These providers operate under strict confidentiality and data processing agreements.

7.3 Fraud Prevention & Security Services

We work with fraud detection and cybersecurity service providers who process certain technical and transactional data to help us identify and prevent unauthorised access, fraudulent activity, and money laundering.

7.4 Legal and Regulatory Authorities

888game may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or legitimate authority request. We will endeavour to notify affected users where legally permissible to do so.

7.5 Corporate Transactions

In the event of a merger, acquisition, sale of assets, or reorganisation involving 888game, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections being maintained.

888game uses cookies and similar tracking technologies to provide, secure, and improve the Platform. The categories of cookies we use are described below:

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use core Platform features. Functional and analytical cookies can be disabled without affecting your ability to access the Platform, though some personalisation features may be reduced.

888game retains your personal data only for as long as it is required for the purposes described in this Policy, or as mandated by applicable legal and regulatory requirements. Our general retention periods are as follows:

• Active Account Data: Retained for the duration of your active account membership plus a minimum period of five (5) years following account closure, as required for AML compliance and legal record-keeping.
• Transaction Records: Financial transaction records are retained for a minimum of seven (7) years following the relevant transaction date, consistent with standard financial record-keeping requirements.
• KYC Verification Documents: Identity verification documents are retained for the duration of the account relationship and for five (5) years following account closure or the completion of the last transaction, whichever is later.
• Support Communications: Live chat transcripts and email correspondence are retained for three (3) years from the date of the communication to facilitate dispute resolution and quality assurance.
• Cookie & Analytics Data: Anonymised analytical data may be retained indefinitely in aggregate form for historical platform performance analysis.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data deletion procedures.

888game implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction:

• 256-bit TLS/SSL Encryption: All data transmitted between your browser and 888game servers is encrypted using industry-standard TLS protocols.
• Encrypted Data Storage: Sensitive personal data, including identity documents and payment information, is stored in encrypted form in secure database environments.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication (2FA): 2FA is available and recommended for all 888game user accounts to protect against unauthorised login.
• Penetration Testing & Security Audits: 888game's platform and infrastructure undergo regular independent security assessments and vulnerability testing.
• Incident Response: We maintain a documented data breach response procedure. In the event of a material security incident, affected users will be notified as promptly as reasonably possible.

As an888game user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our privacy team at [email protected]. We aim to respond to all valid requests within thirty (30) days of receipt.